How do I place an order online?
You can place an order by email, texting, calling us, or you can start the process through our website. Please place your order Monday through Friday during business hours. It is recommended to place your order several weeks prior to your delivery date.
What is your cancelation policy?
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Do you offer discounts on products?
How will I know if my order is confirmed and my products are reserved for my event?
An order is only reserved with full payment or a deposit. A price quote or estimate sent does not hold your product. We can make changes and edit the estimate, witsh the remaining balance due 3 weeks prior to the delivery date.
What if I don't know my guest count?
A final guest count will need to be made 3 weeks prior to the event. It is best to count on more than expected to ensure you have the desired rental items for your event. If you need more the week or two before, our company will help ensure accommodations are made with other colors or rental product in which invintory is available. Additional services fees and costs may apply.
Do you have minimum orders?
There are porducts that have minmums. Dinnerware, naplins are rented in sets of 12, orders that include purchasing additonal inventory is noted on the website. Most tablecloths to order additonal inventory is 6 items per color and size.
Can I call or email after hours?
Do you charger for an event over 1 or 2 days?
My event ends after hours. Do you charge additional fees to tear down and pick up?
What holidays and other days are you closed?
A definitve time frame will need to be provided to arrive at the Venue or delivery location. A drawing or diagram layout of how you want the rental items placed by our team will need to be provided so our team can know where everything goes when they arrive.
Payment Policies and terms
We accept VIsa, Master Card, and Amerian Express. Checks will be accepted if received prior to 3 weeks of the delivery date.